For the topic to actually "activate" during a chat, it needs a trigger. You can set this to "User says a phrase" (classic) or let the AI decide using "The agent chooses" (generative orchestration).
Orchestrate agent behavior with generative AI - Microsoft Learn activating
Changes aren't live until you hit Publish . This moves your active topics to the customer-facing bot. 2. Enabling "Generative Orchestration" For the topic to actually "activate" during a