"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact
The moment you say "but," the apology dies. A "but" is a justification in disguise. "I’m sorry I was late, but traffic was terrible."
Whether you forgot a birthday or accidentally insulted someone’s cooking, here is the four-step framework for fixing it properly. 1. Own the Action (The "I" Statement) Anything
An apology without a change in behavior is just manipulation. Offer a way to make it right or a plan to prevent it from happening again.
"I realize that by being late, I made you feel like I don't value your time. That wasn't fair to you." 4. The "Repair" Plan "I’m sorry I was late
"I’m sorry if you felt bad about what I said." (This blames their reaction).
Start by stating exactly what you did without using the word "if." A "but" is a justification in disguise
"I am sorry that I spoke to you disrespectfully." (This owns your behavior). 2. Skip the "But"