Best Buy's program allows customers to purchase products that are part of an expanded online selection but are not typically stocked in local retail stores. These items often include high-end appliances, professional-grade equipment, or unique tech configurations. How the Process Works

: Special order products are clearly marked in your online cart during the checkout process on BestBuy.com .

: Your payment method is generally charged once you confirm a delivery time for these special items.

: A 15% restocking fee is applied to returned special order products.

Special order products are subject to stricter return conditions compared to standard inventory:

: This fee is typically waived if the product is unopened or if the return occurs in specific states like AL, CO, HI, IA, MS, OH, OK, and SC.