“Seller for 20+ years here—don't accept this till the fat lady sings, so to speak. I've had negative feedback removed after a call to eBay rather than using mail or the auto system.” Reddit · r/eBaySellers · 2 months ago
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers: buyer won't return item
: Clearly mention that you offered a full refund upon the return of the item and provided a prepaid shipping label (if applicable). “Seller for 20+ years here—don't accept this till
: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses Strategic Responses : Generally, you are not obligated
: Generally, you are not obligated to issue a refund until you receive the item back in its original condition.