Ensure both parties have the mental bandwidth to engage. Avoid "ambush" meetings. 3. Use "Compassionate Curiosity"
A conversation only stays productive as long as it feels safe. If someone feels attacked, they will either shut down (Silence) or lash out (Violence).
Instead of "Why did you do that?", try "Could you help me understand your perspective on this?".
Summarize the agreed-upon steps to ensure no one slips back into the mud later.
Are you preparing for a specific or looking for workshop resources to help your team master these skills? Using Human-Centered Principles in Difficult Conversations
Acknowledge your triggers and biases. Are you reacting to the person or the problem?.
Remind the other person of your shared goals. At AZMATH , we all want the same thing: accuracy, excellence, and a collaborative environment.
Ensure both parties have the mental bandwidth to engage. Avoid "ambush" meetings. 3. Use "Compassionate Curiosity"
A conversation only stays productive as long as it feels safe. If someone feels attacked, they will either shut down (Silence) or lash out (Violence). Ensure both parties have the mental bandwidth to engage
Instead of "Why did you do that?", try "Could you help me understand your perspective on this?". Summarize the agreed-upon steps to ensure no one
Summarize the agreed-upon steps to ensure no one slips back into the mud later. and a collaborative environment.
Are you preparing for a specific or looking for workshop resources to help your team master these skills? Using Human-Centered Principles in Difficult Conversations
Acknowledge your triggers and biases. Are you reacting to the person or the problem?.
Remind the other person of your shared goals. At AZMATH , we all want the same thing: accuracy, excellence, and a collaborative environment.