: Open mb-support-x.x.x.xxx.exe and accept the License Agreement. Gather Logs : Click Advanced on the left menu. Click Gather Logs .
If your internet connection is unstable, you can use the official offline installer for Windows. Generating a Malwarebytes ZIP File (for Support) Download Malwarebytes zip
If you are troubleshooting an issue and need to "Download a Malwarebytes ZIP" to share with a technician, follow these steps to create the mbst-grab-results.zip file: : Open mb-support-x
The safest way to get Malwarebytes is directly from the official download page . If your internet connection is unstable, you can
: Get it from the Malwarebytes Help Center .
Download the Windows executable or Mac package to start your 14-day trial of Premium features, which reverts to a free scanner afterward.
: Once finished, a file named mbst-grab-results.zip will appear on your desktop. Safety Warning: Fake ZIP Downloads