: Select "Return this item" in your Purchase History and choose the reason "Does not match pictures or description" for a pre-paid label.
If a buyer opens a dispute, your response is time-sensitive. Failure to act within three business days can lead to eBay forcing a refund without requiring the item to be returned.
If you'd like, I can help you draft a specific or a message to eBay support if you tell me: Are you the buyer or the seller ? ebay-return-dispute
Handling an eBay return dispute effectively depends on whether you are the seller or the buyer, as the platform's Money Back Guarantee often overrides individual store policies. For Sellers: Managing Return Requests
: Top-rated sellers or those offering free 30-day returns may deduct up to 50% from the refund if the item is returned damaged or incomplete. : Select "Return this item" in your Purchase
: Once you receive the item back, you have two business days to issue a refund .
: If the seller does not respond or provide a solution within three business days, use the " Ask eBay to step in " option to have the platform resolve the case. If you'd like, I can help you draft
Buyers are protected if an item is faulty, damaged, or doesn't match the listing, regardless of the seller's "No Returns" policy.