Remedy

Assign the to control who can see the article (e.g., Internal vs. External/Customer-facing).

Add relevant and categorizations to make the article easier for agents to find during incident resolution. Submit for Review : Set the status to Draft initially while you work. remedy

Once complete, move the status to or Publish Approval . Assign the to control who can see the article (e

: Use the rich text editor to enter your solution. You can add images by pasting them directly or use the video icon to embed YouTube links . Manage Metadata : remedy