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: Users must download a PDF of their final bill from their old carrier showing the financing details.
: For those looking for a fresh start, this program requires customers to trade in their old device and purchase a new one from T-Mobile. They will reimburse remaining phone payments and early termination fees (ETFs) up to $800 per line . How the Reimbursement Works
: Customers port their number to a qualifying T-Mobile plan.
: This program is for customers who love their current device but want a different carrier. T-Mobile will reimburse the remaining device payment balance up to $800 per line (for up to 4 lines) via a virtual prepaid Mastercard. This is particularly popular for Verizon users, as those phones are often already unlocked.
T-Mobile offers two distinct methods for paying off a competitor's device, depending on whether a customer wants to keep their current hardware or upgrade to something new.