Using bots for L1 support, ticket routing, and automated notifications for status updates.
A course focused on creating clear technical documents, essential for building a knowledge base. No Coding Required - Design Your Own Database
Learn to ethically use AI and implement workflow automation to increase workplace productivity. Microsoft Copilot in Action Date: Thursday, May 7, 2026, 9:00 AM Venue: Regus - Plaza 600 , 600 Stewart St, Seattle, WA ticketing software for it support
A hands-on workshop focused on streamlining workflows using Microsoft Copilot. Technical Writing for Non-Technical Roles Date: Friday, June 12, 2026, 9:00 AM Venue: 1500 K Street , 1500 K St NW, Washington, D.C.
Ticketing software is a foundational tool for IT support teams, acting as a central hub for managing requests, incidents, and system alerts. It transforms disorganized communication—like emails or verbal requests—into a structured workflow that ensures no issue is lost or ignored. Using bots for L1 support, ticket routing, and
Handling routine needs like password resets or software installs.
For teams looking to improve their support workflows or implement AI-driven ticketing tools, several professional development sessions are available: Date: Friday, May 15, 2026, 9:00 AM Venue: U.S. Bancorp , 111 SW 5th Ave, Portland, OR Microsoft Copilot in Action Date: Thursday, May 7,
Modern IT teams use a variety of platforms based on their size and complexity: