Thinowl

Preparing your articles for consumption by AI - ServiceNow Community

: Every agent has access to the same high-quality suggestions, leading to a consistent customer experience. thinowl

: New agents can rely on AI-driven knowledge prompts to learn best practices and standard operating procedures while they work. Preparing your articles for consumption by AI -

: Based on the context of an incoming case, ThinOwl suggests appropriate, pre-validated text responses to speed up communication. ThinOwl suggests appropriate

: The AI automatically identifies and surface-level knowledge articles that are relevant to the current problem, reducing the time agents spend searching for technical documentation.